Store Policies

Welcome and thank you so much in your interest in Leia Beila!

Additional Policies and FAQs:

*Please note that most items are handmade to order, and due to high volume in recent order it can take up to 2 weeks to complete and ship out.  If the item you desire is in stock, it will be shipped within a week of your completed order.  This is a one woman operation, and when there are a lot of orders to fill your patience is greatly appreciated!

*We gladly do custom orders or make changes to listed pieces.  Please message us to discuss your ideas!  

*If you have special sizing requests, or material, please contact us before placing your order.  Adjustments can take extra time and materials, and an extra charge plus shipping fees may be applied where applicable.  I am happy to accommodate your special requests.

Please note every crystal and stone is different  When ordering, please understand the design might be slightly different than the product in the picture due to the organic gems I am using. Do not fret, this just makes your design that more special, and truly a one-of-a-kind!!

Shipping:

Please make sure your address is up to date.

*For large or custom orders, please allow additional time.

*Tracking information will be sent to your paypal or email account.

*If you would like insurance please let me know ahead of time, and I will send you a revised invoice.  I do recommend insurance on purchases over $60. 

*After tracking information has been delivered, items are no longer the responsibility of Leia Beila.  As well as items items lost, stolen, or damaged during transit.

International Customers: Please be advies that when shipping outside the USA, buyer IS responsible for any customs fees, taxes, or tariffs that may be imposed on your order.  Leia Beila is NOT responsible for any lost uninsured packages.

Refunds and Exchanges:

*All items purchased at a discount rate are not eligible for return or exchange, and are final sales.  This includes items purchased during a sale, items from the sales section, and items purchased with a discount code.

Promotions:

Promotional items and giveaways are NOT guaranteed, and will only be available while supplies last.